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Fraud facts for freshers from Student Loans Company: September 2020

Fraud facts for freshers from Student Loans Company: September 2020

As we pay out Maintenance Loans to 1.1 million students this September, please encourage your students to be on their guard for phishing scams.

Fraudsters can target students with bogus emails and text messages around the 3 loan payment dates each year. We have already been made aware of some students receiving the following scam text this year: 


Our expert Customer Compliance teams have a range of methods and fraud analytics to stop scammers in their tracks, but students need to know that they are the best and first line of defence.

Spotting a phishing email or text isn’t always easy, but we have 6 fraud facts to help. Please share these with your students if you can.


  1. Be suspicious of any requests for personal or financial information. SLC or Student Finance England (SFE) will never ask you to confirm your bank details, login information or personal financial information by email or text message.
  2. Phishing emails are often sent in bulk and are unlikely to contain both your first and last name. They commonly start, ‘Dear Student’ so be on guard if you see one like this.
  3. Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.
  4. ‘Failure to respond in 24 hours will result in your account being closed’ - these types of messages are designed to convey a sense of urgency to prompt a quick response.
  5. Think before you click. If you receive an email or text message that contains a link that you’re not sure of then try hovering over it to check that it goes where it’s supposed to. If you’re still in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.

Check out our guide to identifying a phishing scam and our phishing video on YouTube for more information.

Anyone who receives a suspicious email should send it to phishing@slc.co.uk. We can then investigate the site and ensure it is shut down to help protect other students

Visit the GOV.UK website for the latest information from SLC: